Accounts Receivable Specialist

*Role and Responsibilities* This position is responsible for collection calls and/or correspondence in a fast paced goal oriented collections department, providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
*There will be an initial in-house office training period of approximately 4-8 weeks, followed by primarily remote work from home with in-house office rotation one day every 4 weeks.
* * Handles high volume phone calls to assigned delinquent customers (primary job function).
* Monitors and maintains assigned accounts, including customer calls, account adjustments, small balance write offs, customer reconciliations and processing credit memos.
* Reduces delinquency for assigned accounts.
* Works on aging reports.
* Processes weekly and monthly reporting to direct supervisor.
* Processes monthly delinquency notices.
* Processes monthly credit memos and the appropriate reporting.
* Reconciles customer disputes as they pertain to payment of outstanding balances that are due.
* Provides excellent and considerate customer service.
* Performs other duties as assigned.
*Qualifications and Education Requirements* * High school diploma or equivalent.
* Two to three (2-3) years of high volume collections experience.
* Knowledge of billing and collections procedures.
* Experience in accounts receivable.
* Strong attention to detail, goal oriented.
* Commitment to excellent customer service.
* Strong verbal and written communication skills.
* Ability to prioritize and multi-task.
* Ability to work independently.
Job Type: Full-time Pay: $20.
00 - $21.
00 per hour Benefits: * 401(k) * AD&D insurance * Dental insurance * Disability insurance * Employee assistance program * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Profit sharing * Referral program * Retirement plan * Vision insurance * Work from home Schedule: * Monday to Friday * Overtime Supplemental pay types: * Bonus opportunities Education: * High school or equivalent (Preferred) Experience: * Medical billing and insurance follow-up: 2 years (Preferred) * high call volume: 2 years (Preferred) Work Location: Hybrid remote in Ann Arbor, MI 48105