Whatsapp
Posted : Wednesday, November 01, 2023 06:10 AM
*Urban You Core Company Values:*
*Title: * Aesthetic Practice Manager Growth Mindset: Continuously Advancing
Urban You - Trends Live Here, You Belong Here.
People-Centered Experience Hungry, Humble, and Hustle *About Urban You:* As a pioneer in the beauty and wellness industry, Urban You was the _first_ in West Michigan to offer the latest trends in cosmetology, medical aesthetics, cosmetic injections, non-invasive body sculpting, and wellness treatments, all under one roof.
In under three years, Urban You has grown exponentially, and the future is bright! The company's vision is to cultivate a space and community where guests and employees feel curious, confident, carefree, and connected to the ever-evolving beauty industry.
Every guest is attended to before, during, and after their experience in the modern and welcoming space.
Urban You seeks an experienced Medical Spa Manager for our busy and upscale medical spa.
The candidate must possess an entrepreneurial spirit, consultative sales experience, high integrity, leadership skills, and at least one year of medical spa management experience.
*Position Overview:* The Aesthetic Practice Manager is a visionary leader with excellent communication & project management abilities who is as passionate about achieving results as they are developing their people.
They are responsible for strategically organizing the business for consistent growth by ensuring daily operations are smooth and effective while making certain the clinic is delivering the highest level of service to patients.
*Core Responsibilities:* * Follow the company's mission statement, values, and customer service philosophy.
*Operations:* * Growth mindset with ability to balance focus on current business with expansion initiatives.
* Highly analytical decision maker with the ability to balance creative vision with business strategy.
* Guide business decisions by staying on top of aesthetic medicine trends.
* Implement retail marketing strategies to drive top-line growth and bottom-line profitability.
* Analyze and assess business to identify opportunity and consistently improve.
Continually develop playbooks and processes to develop a high performing team.
* Build, develop, and lead high performing teams that exceed targets across all roles.
* Implement marketing and community initiatives based on prescribed frameworks.
* Host company training with team members and industry partners.
* Work with a team to ensure retail operations are meeting brand standards.
* Oversee workforce management and scheduling.
* Create and maintain all clinic organizational systems.
* Lead project management needed for new and existing initiatives and projects.
* Organize, update, and expand Operational Policies & Procedures Manuals to ensure compliance.
* Responsible for providing support and improving operations of the daily activities of a medical spa including telephone coverage, appointment scheduling, patient paperwork, opening and closing transactions and client care.
*Administration:* * Maintain efficient patient scheduling and practice flow to ensure a positive patient experience.
* Monitor appointments and bookings and highlight any problems or troughs in business.
* Maintain all official agreements and documents related to company, equipment and/or services.
* Ensure that all legal documents necessary to doing business are complete, filed appropriately and maintained.
* Manage compliance and safety training for all staff * Establish and maintain relationships with vendors and sales representatives.
* Competently use Microsoft Office (proficient with Outlook, Word, Excel).
* Manage electronic medical record system (bonus if experienced with {insert EMR}).
* Possess the ability to learn new technologies.
* Perform support functions required for the clinic, including phone coverage and front desk back-up.
*Marketing:* * Establish and maintain a social media policy with all staff; ensure compliance.
* In collaboration with Marketing Department, produce external marketing campaigns, for social media and collaborate with team to optimize engagement from patients.
*Financial:* * Manage inventory efficiently and ensure stock and assets are kept safe under lock and key; ensure compliance.
* Create, maintain, and interpret financial reports and provide expertise on projected revenue vs expenses.
* Project and maintain acceptable payroll commitments.
* Minimize or eliminate losses through negligence with monitoring programs.
* Control ongoing service and product margin analysis to ensure profitability.
Implement opportunities for managing operational costs and boosting the bottom line.
* Implement practice product and service purchasing standards and ensure compliance.
* Administer staff and patient scheduling to maximize both revenue generation and profitability and patient experience.
* Manage non-medical aspects of clinic operations, including revenue growth, effective workflows, inventory, and administrative responsibilities so that they are in accordance with our standards, policies, and procedures.
*Leadership:* * Responsible for pulling KPI’s and creating revenue generating business plans from those reports.
* Highly detail-oriented, excellent organization, communication and people management skills.
* Player-coach leadership ability with focus on critical thinking and problem solving.
* Develop a recruitment strategy for effective recruiting, screening, interviewing, and hiring.
* Authorize leave for all staff, accommodating requested leaves where applicable, ensuring that the clinic’s demands and bookings are met.
* Develop value-based proposals and maintain internal staff retention programs.
* Implement ongoing skills training to ensure service standards are being upheld.
* Develop and monitor job descriptions and staff goal planning.
* Create and maintain staff contracts, ensure accuracy and compliance.
* Perform annual staff evaluations with proposed action plans and performance goals.
* Ensure all providers are fully trained and clinically competent to provide the patient care.
* Manage employee benefit plans, processes payroll, and maintains employee records.
* Coordinate all clinic events including team meetings, employee recognition, and education/training meetings.
*Professional Responsibilities:* * Treat all patients and team members with respect and integrity.
* Possess a thorough working knowledge of all company medical protocols, standard operating procedures, and policies.
* Evaluate the effectiveness of existing clinical policies/procedures and suggest improvements.
* Participate in meetings, conferences/seminars, promotional events, training and other educational and business events on a regular basis.
* Commitment to achieving established clinic goals provided by the owner.
* Collaborates with all medspa teammates to ensure the growth of the business and the integrity of the company mission and vision.
* Maintain confidentiality and HIPAA compliance.
* Team Responsibilities: * Contribute to building positive team morale and recognize accomplishments.
* Understand the meaning and importance of collaboration within a high functioning team.
* Provide excellent communication to both patients and teammates.
* Handle conflict management.
*Requirements:* * Bachelor's degree from accredited college or university or a high school diploma with 2-3 years of medical office management experience * Aesthetics industry experience preffered.
* Must have experience in growing revenue through operations management.
* Proven self-starter that can accomplish all tasks in an organized and timely manner * Excellent communication and interpersonal skills, including customer service and supplier management skills * Problem-solving skills with the ability to develop and articulate recommendations and define goals * Strong attention to detail, organizational, planning, and logistics skills *Job Type:* Full-time *Location: Northville, MI * *Compensation & Benefits:* * Compensation is salary based on experience and contribution with opportunity for bonusing.
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
* Health, dental, vision insurance, 401K * Employee discounts on treatments and products * PTO Benefits * Ongoing training program * Growth opportunities * A beautiful working environment with a stellar team * Work Location: In person * *Reporting: *You will report to the Operations Manager *Discover the Top Benefits and Perks of Joining Urban You!* * *Monthly Complimentary Services:* Rejuvenate and relax with a monthly complimentary service from Urban You, such as facials, lashes, and more.
* *Substantial Discounts:* Enjoy substantial discounts of up to 75% on various services, from wellness treatments to beauty services, allowing you to enhance your routine and self-care affordably.
* *Retail Product Discounts:* Access significant discounts on premium retail products, making it easier to maintain your daily routine with top-quality items.
* *Regular Professional Development & Career Advancement:* We nurture your talents and growth through opportunities for professional development, helping you reach your career goals.
* *Complimentary Bonus Services: *Beyond monthly perks, we also offer bonus complimentary services regularly to ensure you always feel pampered.
* *Extended Benefits for Loved Ones:* Share the love with your friends and family during promotional periods, allowing them to benefit from exclusive discounts on our services.
* *Flexible Scheduling, Competitive Pay, Commission Opportunities, and More! * Join Urban You today to experience these top benefits and perks firsthand.
We believe in nurturing your talents and well-being, making Urban You not just a job but a fulfilling career where you're a valued member of our Urban You family.
*Apply now!* Urban You is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees and guests.
Job Type: Full-time Pay: $60,000.
00 - $70,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Healthcare setting: * Medical office Schedule: * 8 hour shift * Monday to Friday Ability to Relocate: * Northville, MI 48167: Relocate before starting work (Required) Work Location: In person
People-Centered Experience Hungry, Humble, and Hustle *About Urban You:* As a pioneer in the beauty and wellness industry, Urban You was the _first_ in West Michigan to offer the latest trends in cosmetology, medical aesthetics, cosmetic injections, non-invasive body sculpting, and wellness treatments, all under one roof.
In under three years, Urban You has grown exponentially, and the future is bright! The company's vision is to cultivate a space and community where guests and employees feel curious, confident, carefree, and connected to the ever-evolving beauty industry.
Every guest is attended to before, during, and after their experience in the modern and welcoming space.
Urban You seeks an experienced Medical Spa Manager for our busy and upscale medical spa.
The candidate must possess an entrepreneurial spirit, consultative sales experience, high integrity, leadership skills, and at least one year of medical spa management experience.
*Position Overview:* The Aesthetic Practice Manager is a visionary leader with excellent communication & project management abilities who is as passionate about achieving results as they are developing their people.
They are responsible for strategically organizing the business for consistent growth by ensuring daily operations are smooth and effective while making certain the clinic is delivering the highest level of service to patients.
*Core Responsibilities:* * Follow the company's mission statement, values, and customer service philosophy.
*Operations:* * Growth mindset with ability to balance focus on current business with expansion initiatives.
* Highly analytical decision maker with the ability to balance creative vision with business strategy.
* Guide business decisions by staying on top of aesthetic medicine trends.
* Implement retail marketing strategies to drive top-line growth and bottom-line profitability.
* Analyze and assess business to identify opportunity and consistently improve.
Continually develop playbooks and processes to develop a high performing team.
* Build, develop, and lead high performing teams that exceed targets across all roles.
* Implement marketing and community initiatives based on prescribed frameworks.
* Host company training with team members and industry partners.
* Work with a team to ensure retail operations are meeting brand standards.
* Oversee workforce management and scheduling.
* Create and maintain all clinic organizational systems.
* Lead project management needed for new and existing initiatives and projects.
* Organize, update, and expand Operational Policies & Procedures Manuals to ensure compliance.
* Responsible for providing support and improving operations of the daily activities of a medical spa including telephone coverage, appointment scheduling, patient paperwork, opening and closing transactions and client care.
*Administration:* * Maintain efficient patient scheduling and practice flow to ensure a positive patient experience.
* Monitor appointments and bookings and highlight any problems or troughs in business.
* Maintain all official agreements and documents related to company, equipment and/or services.
* Ensure that all legal documents necessary to doing business are complete, filed appropriately and maintained.
* Manage compliance and safety training for all staff * Establish and maintain relationships with vendors and sales representatives.
* Competently use Microsoft Office (proficient with Outlook, Word, Excel).
* Manage electronic medical record system (bonus if experienced with {insert EMR}).
* Possess the ability to learn new technologies.
* Perform support functions required for the clinic, including phone coverage and front desk back-up.
*Marketing:* * Establish and maintain a social media policy with all staff; ensure compliance.
* In collaboration with Marketing Department, produce external marketing campaigns, for social media and collaborate with team to optimize engagement from patients.
*Financial:* * Manage inventory efficiently and ensure stock and assets are kept safe under lock and key; ensure compliance.
* Create, maintain, and interpret financial reports and provide expertise on projected revenue vs expenses.
* Project and maintain acceptable payroll commitments.
* Minimize or eliminate losses through negligence with monitoring programs.
* Control ongoing service and product margin analysis to ensure profitability.
Implement opportunities for managing operational costs and boosting the bottom line.
* Implement practice product and service purchasing standards and ensure compliance.
* Administer staff and patient scheduling to maximize both revenue generation and profitability and patient experience.
* Manage non-medical aspects of clinic operations, including revenue growth, effective workflows, inventory, and administrative responsibilities so that they are in accordance with our standards, policies, and procedures.
*Leadership:* * Responsible for pulling KPI’s and creating revenue generating business plans from those reports.
* Highly detail-oriented, excellent organization, communication and people management skills.
* Player-coach leadership ability with focus on critical thinking and problem solving.
* Develop a recruitment strategy for effective recruiting, screening, interviewing, and hiring.
* Authorize leave for all staff, accommodating requested leaves where applicable, ensuring that the clinic’s demands and bookings are met.
* Develop value-based proposals and maintain internal staff retention programs.
* Implement ongoing skills training to ensure service standards are being upheld.
* Develop and monitor job descriptions and staff goal planning.
* Create and maintain staff contracts, ensure accuracy and compliance.
* Perform annual staff evaluations with proposed action plans and performance goals.
* Ensure all providers are fully trained and clinically competent to provide the patient care.
* Manage employee benefit plans, processes payroll, and maintains employee records.
* Coordinate all clinic events including team meetings, employee recognition, and education/training meetings.
*Professional Responsibilities:* * Treat all patients and team members with respect and integrity.
* Possess a thorough working knowledge of all company medical protocols, standard operating procedures, and policies.
* Evaluate the effectiveness of existing clinical policies/procedures and suggest improvements.
* Participate in meetings, conferences/seminars, promotional events, training and other educational and business events on a regular basis.
* Commitment to achieving established clinic goals provided by the owner.
* Collaborates with all medspa teammates to ensure the growth of the business and the integrity of the company mission and vision.
* Maintain confidentiality and HIPAA compliance.
* Team Responsibilities: * Contribute to building positive team morale and recognize accomplishments.
* Understand the meaning and importance of collaboration within a high functioning team.
* Provide excellent communication to both patients and teammates.
* Handle conflict management.
*Requirements:* * Bachelor's degree from accredited college or university or a high school diploma with 2-3 years of medical office management experience * Aesthetics industry experience preffered.
* Must have experience in growing revenue through operations management.
* Proven self-starter that can accomplish all tasks in an organized and timely manner * Excellent communication and interpersonal skills, including customer service and supplier management skills * Problem-solving skills with the ability to develop and articulate recommendations and define goals * Strong attention to detail, organizational, planning, and logistics skills *Job Type:* Full-time *Location: Northville, MI * *Compensation & Benefits:* * Compensation is salary based on experience and contribution with opportunity for bonusing.
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
* Health, dental, vision insurance, 401K * Employee discounts on treatments and products * PTO Benefits * Ongoing training program * Growth opportunities * A beautiful working environment with a stellar team * Work Location: In person * *Reporting: *You will report to the Operations Manager *Discover the Top Benefits and Perks of Joining Urban You!* * *Monthly Complimentary Services:* Rejuvenate and relax with a monthly complimentary service from Urban You, such as facials, lashes, and more.
* *Substantial Discounts:* Enjoy substantial discounts of up to 75% on various services, from wellness treatments to beauty services, allowing you to enhance your routine and self-care affordably.
* *Retail Product Discounts:* Access significant discounts on premium retail products, making it easier to maintain your daily routine with top-quality items.
* *Regular Professional Development & Career Advancement:* We nurture your talents and growth through opportunities for professional development, helping you reach your career goals.
* *Complimentary Bonus Services: *Beyond monthly perks, we also offer bonus complimentary services regularly to ensure you always feel pampered.
* *Extended Benefits for Loved Ones:* Share the love with your friends and family during promotional periods, allowing them to benefit from exclusive discounts on our services.
* *Flexible Scheduling, Competitive Pay, Commission Opportunities, and More! * Join Urban You today to experience these top benefits and perks firsthand.
We believe in nurturing your talents and well-being, making Urban You not just a job but a fulfilling career where you're a valued member of our Urban You family.
*Apply now!* Urban You is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees and guests.
Job Type: Full-time Pay: $60,000.
00 - $70,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Healthcare setting: * Medical office Schedule: * 8 hour shift * Monday to Friday Ability to Relocate: * Northville, MI 48167: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : 191 Cadycentre, Northville, MI
• Post ID: 9058539621
